Ben Cothren
Desktop Support Technician
Phone:
984-960-6651
Email:
Address:
PO Box 1543, Carrboro, NC 27510
Date of Birth:
December, 31, 1992
A Bit About Me
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Work Experience
January 2021 - Present
Desktop Support Specialist
UNC Healthcare \ TekSystems
January 2016 - Present
Residential Computer Repair Technician
Eminent Computer Repair
October 2017 - December 2019
Field Service Technician
MTI Global Service
March 2014 - November 2015
Desktop Support Technician
Novus Micro / NACCO Hyster-Yale
- Deployed 800 workstations as a 7-person team, into a new medical clinic over 2 months
- Opened a new 30 room Family Medicine Clinic and 8-bed Urgent Care Clinic
- Served at Tier 2 or equivalent level, End User Support Specialist role
- Managed a ServiceNow Ticketing System with approximately 30,000 users, that required both Remote and Field Support, Networking, Data Migration, OS Imaging, and Email Assistance
- Founded in 2016 and serve as Owner/Lead Technician
- Provided First-Class technical solutions to Residential and Commercial customers
- Responsibilities include Marketing, Finances, Customer Acquisition,
Hardware/Software diagnostics and repair, Website maintenance, and SEO optimization
- In-Home personal computer repair for residential customers and Virtual Visits via Remote Software
- Installed and maintained security equipment for phones and other electronics on display in large retailers such as T-Mobile, Best Buy, and Sam’s Club
- Was part of the iPhone X and 11 rollouts, setup of several Samsung TV and Sonos speaker displays
- Territory included Central NC, Western SC, Washington DC, and Atlanta, GA
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